Insurance businessesThe risk of concentration problemsInsurers also utilise call centres when dealing with their clients. Staff handle personal details which in the course of banking and insurance activities are to be protected (Data Protection Act). This means that staff requires a great deal of concentration in their work so as to avoid making client contract mistakes. This can prove quite problematic in open offices. Background noises can drastically disturb acoustic privacy, which in turn leads to concentration problems. A tricky situation. After all confidential information must be carefully and discreetly maintained. |
