Government

We couldn’t make it any nicer

It’s not only the Inland Revenue which utilizes call centres; local and county councils set up call centres to maintain contact with the populace. These staff handle personal details which must be protected (Data Protection Act). This means that staff requires a great deal of concentration in their work so as to avoid making client contact mistakes. This can prove quite problematic in open offices. Background noises can drastically disturb acoustic privacy, which in turn leads to concentration problems. A tricky situation. After all, confidential information must be carefully and discreetly maintained.

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