Call centreWe’ll be in touch!It’s a priority at most governmental, IT, banking or insurance call centres. The many young people (often recent school leavers), those working again after a break, or students all create a lot of highly disturbing speech sounds. In an open office environment this proves to be an assault on acoustic privacy, which results in concentration issues. The noise is regarded as highly disturbing; the result of which is decreased productivity caused by errors, stress symptoms and an increase in sickness absenteeism. All to the detriment of the call centre’s efficiency. |
